HZ Power Service & Warranty
At HZ Power, our commitment extends far beyond the manufacturing and distribution of premium generator sets. We are dedicated to delivering a holistic partnership, ensuring every unit operates at peak performance throughout its lifecycle through our extensive, proactive service network.
No matter where in the world your equipment is located, our global network of certified service agents and distributors is on standby to provide rapid, expert support.
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As an HZ Power distributor, you can be assured of the following guarantees:
- Core Commitments to Our Distributors：As an authorized HZ Power distributor, you are empowered with a full suite of support designed to ensure your operational success and customer satisfaction:
- Certified Product Supply: Access to our full line of qualified, high-performance HZ Power generator sets, manufactured to stringent global standards.
- End-to-End Technical Support: Provision of complete technical assistance, including on-site or remote guidance for installation, commissioning, repair, and scheduled maintenance.
- Reliable Supply Chain Assurance: Guaranteed adequate inventory of complete generator sets and genuine spare parts, supported by efficient logistics for timely delivery.
- Expert Capacity Building: Professional training programs and troubleshooting support for your technical staff to enhance service capabilities.
- Digital Support Ecosystem: An online portal for streamlined parts ordering, availability checks, and access to complete parts solutions. A dedicated technical support library featuring video tutorials for product installation, parts replacement, and comprehensive operation and maintenance guidance.
- Systematic Documentation: Assistance in establishing and maintaining complete digital customer and product files for optimal lifecycle management.
- Genuine Parts Guarantee: Exclusive supply of authentic HZ Power spare parts to ensure equipment integrity, performance, and warranty validity.
Note: The warranty does not cover any problems caused by wearable parts, consumable parts, personnel incorrect operation, or failure to follow the product operation manual. When operating the generator set it is recommended to follow the operation manual strictly and correctly. Also, maintenance personnel should regularly inspect, adjust, replace and clean all parts of the equipment to ensure stable operation and service life.
